Meet Liveloop Lab:
The powerful platform for remote consumer and target audience engagement

Trusted by leading agencies, consultancies, and brands, Liveloop Lab is a very versatile and feature-rich platform for insight communities, research diaries and remote interviews that delivers insights to work with from day one.

Engage selected customers, partners, experts, or stakeholders remote in a closed, trusted environment – and work with them on a focused objective, initiative, or target. Wherever they are, straight from your desk.

Everything you need to collaborate, experiment, test and evolve – all in one place.

A remote lab environment with rich capabilities.
Easy to use – for anybody

From respondent management, content planning, and field control to analysis and working with results on the fly: Liveloop Lab supports you all the way to secure your project success.

  • DISCUSSION & FORUMS

    Channel discussions in forums and groups, by topics or segments. With longer blog style and shorter essay text question types, engaging your audience has never been easier.

  • STRUCTURED TASKS & ACTIVITIES

    Combine open-ended questions, surveys, whiteboards, video, picture, and document upload to create rich tasks and activities. Contributions are either private or visible across the group, and configurable as a one-time or recurring activity.

  • JOURNALS & DIARIES

    Create vivid journals and diaries with a combination of one-time and recurring tasks, view results, and probe on the fly.

  • CREATIVE & CONCEPTS

    Show, assess and rate visual and verbal concepts with all available question types. Integrate mockups, wireframes, verbal concepts, videos click dummies, slideshows, etc.

  • SURVEYS & POLLING

    Use a variety of question types with logic jumps and randomization across a project. Show or hide aggregated results as charts to the audience.

  • WHITEBOARDS & COLLAGES

    Unleash the creativity of participants with our whiteboard and collage tool, gather feedback on concepts and designs.

  • MULTIMEDIA

    Collect rich multimedia input with our integrated video recording, foto and document upload tool.

  • Discussion & Forums

    Channel discussions in forums and groups, by topics or segments. With longer blog style and shorter essay text question types, engaging your audience has never been easier.

  • Structured tasks & activities

    Combine open-ended questions, surveys, whiteboards, video, picture, and document upload to create rich tasks and activities. Contributions are either private or visible across the group, and configurable as a one-time or recurring activity.

  • Journals & Diaries

    Create vivid journals and diaries with a combination of one-time and recurring tasks, view results, and probe on the fly.

  • Creative & Concepts

    Show, assess and rate visual and verbal concepts with all available question types. Integrate mockups, wireframes, verbal concepts, videos click dummies, slideshows, etc.

  • Surveys & Polling

    Use a variety of question types with logic jumps and randomization across a project. Show or hide aggregated results as charts to the audience.

  • Whiteboards & Collages

    Unleash the creativity of participants with our whiteboard and collage tool, gather feedback on concepts and designs.

  • Rich media

    Collect rich multimedia input with our integrated video recording, foto and document upload tool.

A helping hand by design: 

Our project management backroom has you covered

Attract more responses and a higher return rate than with other tools. Keep space for all the other things on your desk.

  • ACTIVITY-BASED WORKFLOW

    Combine all research methods with any question type – every activity can be designed as an individual or group exercise, a one-time or a recurring task. Liveloop Lab will guide participants automatically through your engagement workflow – and avoid confusion and information overload.

  • CONTENT PLANNING

    Plan, automatically publish and announce tasks, announcements, and activities. Copy and duplicate projects, participant groups and tasks with a single click.

  • ENGAGEMENT LEVELS & FIELD CONTROL

    Always have a full overview on response rates for tasks and exercises as well as on individual participation levels with Liveloop Lab’s project management dashboard.

  • SCREENING, GROUPING & BALANCING

    Screen participants based on demographics and segments, group them across the project –  and assign them to forum discussions and individual activities.

  • MESSAGING & REMINDERS

    Liveloop Lab will automatically drive engagement with automated individual reminders and probing messages (as in-platform, e-mail and push notifications). Project managers can also connect to all participant groups or segments via individual and predefined message templates.

  • RIGHTS & ROLES

    Operate your project smoothly with one or several moderator accounts - as well as dedicated participant, observer, and recruiter roles.

  • PROBING & ENGAGING

    Engage and have participants drive conversations with social elements. Probe by commenting and liking participants’ contributions and comments. Channel discussions by driving the attention of all participants or a group to certain contributions.

  • PROFILES & SEGMENTS

    Set up user profiles with hidden and visible segmentation fields, use the segmentation information across the project.

  • API

    Integrate compatible external sources into the activity stream of a project, measure completion and return rates in Liveloop Lab.

  • Activity-based workflow

    Combine all research methods with any question type – every activity can be designed as an individual or group exercise, a one-time or a recurring task. Liveloop Lab will guide participants automatically through your engagement workflow – and avoid confusion and information overload.

  • Content planning

    Plan, automatically publish and announce tasks, announcements, and activities. Copy and duplicate projects, participant groups and tasks with a single click.

  • Engagement levels & Field control

    Always have a full overview on response rates for tasks and exercises as well as on individual participation levels with Liveloop Lab’s project management dashboard.

  • Screening & Balancing

    Screen participants based on demographics and segments, group them across the project –  and assign them to forum discussions and individual activities.

  • Messaging & Reminders

    Liveloop Lab will automatically drive engagement with automated individual reminders and probing messages (as in-platform, e-mail and push notifications). Project managers can also connect to all participant groups or segments via individual and predefined message templates.

  • Rights & Roles

    Operate your project smoothly with one or several moderator accounts - as well as dedicated participant, observer, and recruiter roles.

  • Probing & Engaging

    Engage and have participants drive conversations with social elements. Probe by commenting and liking participants’ contributions and comments. Channel discussions by driving the attention of all participants or a group to certain contributions.

  • Profiles & Segments

    Set up user profiles with hidden and visible segmentation fields, use the segmentation information across the project.

  • API

    Integrate compatible external sources into the activity stream of a project, measure completion and return rates in Liveloop Lab.

Work instantly with the results – from day one in the field

Analyze contributions directly in the platform with your team. Work live in workshops and in the boardroom with results. Accelerate reporting speed by exporting exactly the data you need.

  • CLIENT BACKROOM

    A secure and separated backroom for internal clients and shareholders with webcam meeting capabilities and a live chat stream makes stakeholder collaboration an easier task to manage.

  • TAGGING & MARKING

    Tag contributions, sort, filter and export tasks and activities by tags, share them with your team.

  • QUOTES & EXCERPTS

    Highlight, code and comment quotes, export them, share them with your team.

  • INTERNAL REMARKS

    Discuss contributions and take-aways with your team, leave internal remarks.

  • QUANT AGGREGATION

    Survey data is automatically aggregated as configurable charts as results come in.

  • SEGMENTS & FILTERS

    Filter contributions in forums, tasks, and activities on the fly by users, segments, and demographics, by tags and keywords.

  • DATA EXPORT

    Export a full project PDF transcript, or tailor-made Excel- and CSV-exports. Aggregate exports with filters, segments, by users, groups or languages or multimedia type.

  • Client & stakeholder backroom

    A secure and separated backroom for internal clients and shareholders with webcam meeting capabilities and a live chat stream makes stakeholder collaboration an easier task to manage.

  • Tagging & marking

    Tag contributions, sort, filter and export tasks and activities by tags, share them with your team.

  • Quotes & excerpts

    Highlight, code and comment quotes, export them, share them with your team.

  • Internal remarks

    Discuss contributions and take-aways with your team, leave internal remarks.

  • Quant aggregation

    Survey data is automatically aggregated as configurable charts as results come in.

  • Filters, Sorting, Segmentation

    Filter contributions in forums, tasks, and activities on the fly by users, segments, and demographics, by tags and keywords.

  • Data export

    Export a full project PDF transcript, or tailor-made Excel- and CSV-exports. Aggregate exports with filters, segments, by users, groups or languages or multimedia type.

Ready when you need them:
Our platform add-ons’ for Liveloop Lab

Go in-the-moment with our Smartphone Diary App

The smartphone is the perfect in-between device to connect with participants on the go and in the moment of truth. Have participants use the app whenever you need it in a project. 
Run successful mobile diaries, in-home use tests and ethnographic projects.

Work with participants directly on their phones: Create vivid journals, diaries, or effective homework and pre-assignments. Combine one-time and recurring tasks and exercises, qual and quant questions. Collect video, picture, and audio contributions in the moment of truth. Engage participants with push notifications. View results and probe on the fly.

Our smartphone diary app is a fully integrated front-end application: Tasks and exercises are pushed automatically into the app, contributions are stored in the web platform. The app is available for iOS and Android in a wide range of languages.

Engage live with Webcam interviewing & Live chats

Add powerful real-time in-person engagement capabilities to your project: Webcam interviews, online focus groups, co-browsings and chats are fully integrated into Liveloop Lab.

Run remote live sessions stand-alone or as part of a community or diary project. Schedule, invite, and conduct sessions with selected participants directly on the platform. Videos and transcripts are automatically recorded and stored into the platform after each session, instantly accessible to project team members and observers.

You can either conduct live meetings in the platform yourself – or have our technical support take care of all the factors that make webcam interviews a success: From scheduling, technical protests, and participant and observer onboarding, organizing simultaneous translator sessions and in-meeting-exercises to technical live support for moderators and participants during meetings.

As versatile as your requirements:
Branding, design and localization.

User experience matters:
Liveloop Lab looks good, adjusts well and feels good

Liveloop Lab has a contemporary, appealing look and feel. Our easy-to-use software interface with its activity-based workflow will make people feel just like in a remote home without any training.

What’s more: Our visual framework makes it easy to work with powerful images, can be quickly adjusted to project themes, and customized to meet branding requirements. And Liveloop Lab runs on just about any device: Computer, Laptop, Tablet, Mobile.

Designed for multilanguage projects

Available in 20 languages, Liveloop Lab has been used by participants in more than 35 countries and on all 7 continents so far.

TRUE MULTI LANGUAGE

Create multi-language projects in one platform. Participants are automatically separated by language. Any language, text format, charset, and layout localization can be implemented.

AUTOMATED MACHINE TRANSLATION

Translate user-generated content from any source to any target language in real-time with our translation engine integration.

PROJECT MANAGEMENT & SUPPORT

Our dedicated user support takes care of all technical user questions in any language via messaging and mail. Our project managers are specialized in running multi-language projects with globally distributed client teams.

Peace of mind:
Services, hosting, data security and privacy.

Your project can be set up overnight:
Our professional services

Liveloop Lab can be booked per project – and is ready-to-go with all core features included. Plans start from three days field to permanent licenses – and range from a handful to several hundred users per project.

SETUP & ONBOARDING

Everything included getting you started: Platform, localization, languages, individual project design, and – as a standard – participant setup and invitation.

PROJECT MANAGEMENT

Either go self-service – or choose from a range of budget-safe professional service models, where our experienced project managers program your guides, juggle multi-language projects, organize live sessions, etc.

TECHNICAL USER SUPPORT

Our technical support for participants comes as a standard with every project and takes technical user questions away from moderators via in-platform messaging in any language.

PARTICIPANTS

Bring your own participants or benefit from our network of online qual recruitment partners. We are happy to provide sampling and handle field management for you.

What you can always bank on:
A solid and device-independent SAAS platform – designed and operated in the European Union.

Software provided as a digital service (no need to install)

SSL-secured, with automated daily backups, hosted in Germany

Hosting with 99,99% service uptime guaranteed - ISO/IEC 27001:2013 certified

Compliant with European data security requirements (GDPR)

Personal data separated from frontend and results by design

Dedicated privacy & data security management, externally monitored

 

Additional hosting models, server locations and backup options available on-demand to meet specific compliance rules and regulations.

Questions? Let’s talk!

We are happy to help: Have us call you back, schedule a demo or request a quote.

Schedule a demo Request a quote