online and mobile qualitative software platform

Engage your audiences in a remote Insight Lab. Dive into your target audiences' real purchasing processes and actual usage situations. Assess and enhance customer touchpoints, identify and optimize the moments of truth. Understand, create and improve bonds between your customers and your products or service.

Accelerate customer success with Liveloop Lab

  • ASSESS CUSTOMER JOURNEYS

    Engage audiences to assess real-life customer journeys, wherever they are. Go in the moment and explore customer experiences when they happen. Understand requirements and increase customer experience fit.

  • IDENTIFY TOUCH POINTS

    Identify and assess touchpoints along the customer journey. Create the foundation for well-constructed journey mapping, customer segments, and personas.

  • DISCOVER MOMENTS OF TRUTH

    Identify the real moments of truth along the customer journey. Increase customer success by focussing on the experiences that matter for customer satisfaction.

  • GATHER FEEDBACK, DISCUSS & PROBE

    Use your audiences as an agile insight source for questions large and small around potential customer success improvements. Iterate and optimize ideas in feedback loops until you have the best solution.

  • ASSESS CUSTOMER JOURNEYS

    Engage audiences to assess real-life customer journeys, wherever they are. Go in the moment and explore customer experiences when they happen. Understand requirements and increase customer experience fit.

  • IDENTIFY TOUCH POINTS

    Identify and assess touchpoints along the customer journey. Create the foundation for well-constructed journey mapping, customer segments, and personas.

  • DISCOVER MOMENTS OF TRUTH

    Identify the real moments of truth along the customer journey. Increase customer success by focussing on the experiences that matter for customer satisfaction.

  • GATHER FEEDBACK, DISCUSS & PROBE

    Use your audiences as an agile insight source for questions large and small around potential customer success improvements. Iterate and optimize ideas in feedback loops until you have the best solution.

Ready to deploy your own Insight Lab?

We are here to help: With cutting-edge technology and services, and – if required – suitable and motivated participants.

Talk to our experts today. Have us call you back, schedule a demo, or request a quote.